COVID 19 ADVICE FOR GUESTS

Dear Guests

Following the current Government Guidelines, we are open from 4th July 2020 following the Coronavirus pandemic!

In keeping with the Government and Tourism regulations and procedures we have implemented the following changes for your safety and those of your fellow guests:

Arrival:

Arrivals will be staggered from 3:00pm last check in 9:00pm, we can no longer accept guests who arrive prior to this time.

We can only check in one room at a time and ask guests for their cooperation and patience with multiple arrivals, you may remain in your car or sit in the bar lounge whilst still maintaining a safe distance.

Please use the Sanitiser supplied before you touch the door/bell or knocker and on return from your daily activities.

Please remove all shoes on entry.

On entry please ensure that you wear your protective masks until you are safety checked into your room.

Departure:

Check out time is 10:00am, if you require an early check out please advise us before hand so that we can arrange this in a safe manner with limited contact to other guests. 

Please bring your keys down with you. Again, please ensure you are wearing face masks until you are safely outside of the building.

Breakfast Service:

Please wash your hands before leaving your room and use the sanitiser before entry to dining room.

This will be held in the dining room as before, (we will not be serving meals in the rooms) however, we will be running 2 sessions and have one entry point and one exit point to maintain a safe social distancing between guests and ourselves.  

We kindly ask all guests to adhere to their nominated breakfast time.

Session one will be at 08:00 and we ask you to finish by 08:45.

Session two will be at 09:00 and we ask you to finish by 09:45.

As with our normal pre ordered breakfast system will have also added your choice of juice and or fruit, which we will place on your table prior to your entry. 

Breakfast Cereals will remain in individual boxes for you to take one of your choice to your table.

Please take your jam or preserves to your table also. Tea & Coffee will be served to your table as normal.

This is will ensure guests are not getting up, queueing & not social distancing during breakfast service.

Our dining room has been set giving one full table free between each room, please do not rearrange, where possible we will seat guests of up to 4 together, space permitting.

Bar Lounge:

Unfortunately, the bar will remain closed, you may use the lounge at your own discretion, masks will be required whilst using communal areas. 

The dry lounge on the first floor will be open to limited number of guests. 

Please be mindful and considerate to your fellow guests.

Patio:

As this is the area for which smokers can use, again please be considerate to other guests who may wish to use this and keep a safe distance. Please use the gate to enter and do not walk through the lounge/dining room.

Housekeeping:

This will be maintained at our usual standard but with added care taken on touch points.

All guests to please vacate the building from 11:00am to 2:00pm to allow safe access to your rooms limiting contact with guests walking around, if you are still in your room, entry and cleaning will not be permitted.

Personal belongings that are strewn around the room can not be touched or moved therefore those areas (including the bed) will not be cleaned.

We will also where possible have 1 to 2 days room rest after guests have departed to deep clean them before your stay.

Contacting Us

If you need to speak to us at any time during your stay please refrain from using the lounge area as a walk through and entering our private quarters. 

You can call us on our landline: 01983 862 333 to discuss your issue or we can then come to your room.

If at anytime during your stay with us you begin to feel unwell and show signs of the virus:, please remain in your room and call us so that we can take the necessary actions.

Please take notice of the signage that is in place for your own safety.

If we can do anything else to make your stay safe with us, just ask?

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