COVID 19 ADVICE FOR GUESTS

Dear Guests

Following the current Government Guidelines, we have had to close from November 2020 due to the 2nd National Lockdown and now January 2021 for the 3rd National Lockdown but we were still aiming to reopen February 2021 (restrictions permitting), so we are still taking bookings for 2021 during this Coronavirus pandemic, as hopefully you will have had your vaccinations before you come away.

In keeping with the Government and Tourism regulations and procedures we have implemented the following changes for your safety and those of your fellow guests:

Arrival:

Arrivals will be staggered from 3:00pm last check in 7:00pm. We can no longer accept guests who arrive prior to this time. We can only check in one room at a time and ask guests for their cooperation and patience with multiple arrivals, you may remain in your car or sit in the lounge whilst still maintaining a safe distance. Late Check In fees applies after 7pm.

Please use the Sanitiser supplied before you touch the door/bell or knocker and on return from your daily activities.

On entry, please ensure that you wear your protective masks until you are safety checked into your room.

Kindly remove any outside shoes/boots to avoid bringing germs inside.

Departure:

Check out time is 10:00am, if you require an early check out please advise us before hand so that we can arrange this in a safe manner with limited contact to other guests.  Please bring your keys down with you. Again, please ensure you are wearing face masks until you are safely outside of the building.

Breakfast Service:

Please always wash your hands before leaving your room and use the sanitiser before entry to dining room.

This will be held in the dining room, (we will not be serving meals in the rooms) however, we will be running 2 sessions and have one entry point and one exit point to maintain a safe social distancing between guests and ourselves.  

We kindly ask all guests to adhere to their nominated breakfast time that we will allocate you;

Session one will be 08:00 – 08:55                 Session two will be 09:00 – 09:55

As with our normal pre ordered breakfast system will have also added your choice of juice and or fruit, which we will place on your table prior to your entry.  Breakfast Cereals will remain in individual boxes for you to take one of your choice. Tea & Coffee will be served to your table as normal.  Our dining room has been set giving one full table free between each room, please do not rearrange, where possible we will seat guests of up to 4 together, space permitting.

Bar Lounge:

Unfortunately, the bar will remain closed at this time (This may change later on in the year) however you may use the lounge at your own discretion, masks will be required whilst using communal areas.  The dry lounge on the first floor will be open to limited number of guests.  Please be mindful and considerate to your fellow guests.

Patio:

As this is the area for which smokers can use, again please be considerate to other guests who may wish to use this and keep a safe distance. Please use the gate to enter and do not walk through the lounge/dining room.

Housekeeping:

To maintain safety for both guests and staff there will be some ongoing restrictions on housekeeping within rooms whilst occupied until the virus is completely under control.

Your rooms are aired and fully sanitised prior to your arrival, thereafter to reduce physical contact once you have checked in, beds will no longer be made on a daily basis, surfaces/shelves will not be cleaned during your stay to avoid touching guests’ personal belongings.

However, we will check over your bathroom & toilet facilities, change towels half way through your stay and also replenish any beverage items & cups.

Guests are asked to open windows in bedrooms/bathrooms & leave bathroom doors open for ventilation.

If at anytime during your stay with us, you begin to feel unwell and show signs of the virus: please remain in your room and call us, so that we can take the necessary actions.

Contacting us on: 01983 862333

Please take notice of the signage that is in place for your own safety.

If we can do anything else to make your stay safe with us, just ask?

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