COVID TERMS & CONDITIONS

TERMS & CONDITIONS DURING COVID

In addition to our normal trading Terms & Conditions we have implemented the following covering Covid Restrictions.

Bookings taken during this Pandemic/Endemic or any Lockdowns for dates from March 2020 will require a deposit of 25% of your overall accommodation costs (plus any ferry booking cost).

We take the view that you are booking your holiday in full knowledge that Hospitality will be open for business, therefore our normal T & Cs apply, so this will be a Non-Refundable Deposit.

Any cancellations made during any period that we are open for business then deposits will be retained and any cancellation costs as per our normal Terms & Conditions will apply, i.e., 60% if cancelled 5-7 weeks of commencement.

Any payment of holiday balance will be due as per our normal terms & conditions of 4 weeks prior to arrival date.

Any cancellation of ferry travel refunds is dependent of the Ferry Company’s Terms & Conditions, this is currently usually 100% if booked via us on our Trade Account.

However, should the unfortunate occur and we are again forced into National Lockdown and closure of business which covers the dates of your booked holiday with us, we will offer you a 12-month window in which to amend your dates and any deposit paid will be carried over to your next stay or your money back.

Cancellations that carry full costs:

You decide you do not feel safe to travel due to COVID-19 but we are still officially open.

Non critical Illness or Hospital Appointments made during your booking/stay dates with us.

One or more members of your party decide to cancel their holiday without just cause.

Conditions of Booking:   No Vaccinations/Boosters = No Holiday

When it does come to your stay, make sure your any Restrictions allows you to travel on holiday.

We are only accepting guests that have had their two vaccinations and any subsequent booster jabs depending on your age/vaccination timetable.

UK Vaccination Cards – These should have been given to you when you had your vaccination.

UK Vaccination Travel Pass/Certification – This can be obtained via a Mobile Phone App or on the NHS website.

You will need to send us proof of the above via a photo or copy of your vaccination certification card.

This can be sent when you are returning your booking form or at a later date if you haven’t had your most up to date relevant booster at the time of your booking. 

We also recommend you should bring this with you, as you may be required to show this in the future when attending any attractions/restaurants or your travel on ferry/trains or any QR Codes for Test & Trace.

As Owners, we reserve the right to refuse bookings to those guests who have not had or refused to have the vaccinations/boosters, for the safety of our own health and those guests who are staying with us.

Holiday Insurance:

In the unlikely event that any guest/s become ill with symptoms of Covid and are required to occupy their room for Isolation, they will be charged the full Adult Rate cost (including Meals) for the length of time of their confinement and any additional cleaning required and any reallocation costs of other bookings that follow on from yours.

Payment of which will be in advancement from Day 1 for your set period of isolation (whether its 5, 7 or 10 days)

All guests should ensure that they have appropriate Holiday Insurance which covers Covid.  This will be required should you need to cancel and reclaim the loss of your holiday money or to cover the costs in the unlikely event as above.

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